In today’s fast paced life, no one has the patience to wait for several minutes before customer service replies. Nor do they like a message saying that someone will get back to them during office hours the next day or after the weekend. Convenience is the major component while creating a bridge between customer experience and the service provider. That where Artificial Intelligence and Chatbot dialogue can give your customers the 24/7 support they always wanted.

Chatbots are being readily acknowledged by industries of all kinds to enhance customer-facing functions and drive more revenue through better customer interactions. Integrating such technologies with Customer Relationship Management (CRM) systems presents the opportunity for better conversion rates, higher quality lead generation, and the ability to link customers to the right person at the right moment of their conversion journey.