SAP CRM CONSULTING SERVICES AND DEVELOPMENT
CRM stands for “Customer Relationship Management‿ and is a set of methodologies and tools that helps to manage customer relationship in an organized way. In today’s highly competitive business environment, the focus of top companies is increasing on its most valuable assets – customers. Thus, the companies require a suitable software solution to cater to its customers which is user-friendly, easily customizable, fully integrated, and can be implemented flexibly
Customer Relationship Management is a business strategy for optimizing customer interactions. It helps in understanding your customers, their needs and requirements. Ultronit solutions Malaysia has vast expertise in implementing CRM for your existing models to enable better customer retention. With our industry supremacy and SAP knowledge, you can expect to outgrow your present potential.
SAP CRM is the CRM tool provided by SAP and is used by many companies globally. It is part of the SAP business suite. It can implement customized business processes, integrate to other SAP and non-SAP systems and help achieve CRM strategies.
SAP CRM can also assist an organization in staying connected to customers. It is an ideal suite for organizations to meet customer expectations and provide types of services and products a customer actually needs. It also helps to achieve ‘Single face to customer’, which means the customer can get regular & actual information independent of the communication channel. SAP CRM is a proven method of boosting your customer relations and has been employed across various industries globally. With the help of skilled professionals, you can inculcate CRM into the veins of your business models in a hassle-free manner.
Our Services
Our SAP CRM supports key business process in following areas:
Marketing
Through every point of client connection, it facilitates the analysis, planning, development, and implementation of marketing initiatives. In addition, the Platform facilitates the execution of intricate marketing procedures and corporate decision making.
Sales
With the use of sales planning and forecasting functionalities, sales region management, business partner management, sales contact management, opportunity management, offer management, order management, product configuration, pricing, invoicing, and contract management.
Service
A tool to reduce service costs while increasing customer satisfaction through sales and marketing support for the service, management of service contracts, service and customer support, returns and repairs, resource and field work management, warranty and complaint management.
Partner Channel Management
By managing relationships with partners and bolstering indirect sales through management of business partners, marketing under indirect sales, management of indirect sales, management of distributor and agent orders, and service as part of indirect sales and analysis.
Real-time offer Management
You can select the optimal course of action to strengthen customer relationships and maximize customer value with the help of an innovative tool that optimizes decision-making through all customer contact channels.
Internet Channel
It does this by turning the Internet into a useful channel for company and consumer sales, marketing, and customer support, which in turn affects growth in revenues and lowers transaction costs.
